how to file complaint with newcastle casino

The Board does note that in order to file a complaint or dispute involving interactive gaming, the patron must first file a complaint or dispute with the interactive gaming provider. All patron complaints and disputes are taken very seriously by the Board with each complaint assigned a case number and an investigator.Īny criminal violations of the Act alleged by a patron will be referred to the Pennsylvania State Police for investigation. Patrons that have a complaint or a dispute with a licensed gaming entity in the Commonwealth of Pennsylvania may request that the Board investigate such complaint or dispute. A dispute is a claim for a specific amount of cash or merchandise. The Pennsylvania Race Horse Development and Gaming Act ('the Act') charges the Gaming Control Board with the duty of investigating all potential non-criminal violations of the Act including complaints and disputes alleged by patrons.Ī complaint is a difference of opinion between the licensed gaming entity and the patron, which does not involve money or items of value. HARRISBURG, PA : The Pennsylvania Gaming Control Board (“PGCB”) is reminding the public of the availability of online forms that would allow consumers to file complaints and disputes for both land-based and interactive gaming. Patron Complaints Accepted On PA Gaming Control Board Website

Table Games Rules Submission Request Forms.

Internal Controls,Table Games, and Slots Tournaments.

Section 1512 - Lists of Public Officials.

Director, Bureau of Investigations & Enforcement

How to file complaint with newcastle casino